REFUNDS: Unfortunately, we do not allow refunds. All items are FINAL SALE.
RETURNS: Unfortunately, we do not allow returns. All products sold (both physical and or digital) are non-refundable.
Physical Products: Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
EXCHANGES:
We do not allow exchanges with the exception of an incorrect order. If your order was incorrect (wrong product(s), missing product(s), etc...), email Hookah Essentials Customer Support team: support@hookahessentials.com. Please include your order number(s), photo's or videos, and your packaging slip information.