FAQ
Frequently Asked Questions
Q: What are your shipping details?
A: Priority Shipping 1-4 business days. Shipping is Monday - Friday. All orders placed before 3 PM Central Time will be processed.
Please allow up to 8 hours to receive a confirmation email. Once your order ships, you will receive a tracking email. We do not process or ship orders on weekends & holidays.
Q: What is your return/refund/exchange policy?
A: RETURNS: Unfortunately, we do not allow returns. All products sold (both physical and or digital) are non-refundable.
REFUNDS: Unfortunately, we do not allow refunds. All items are FINAL SALE.
EXCHANGES: We do not allow exchanges with the exception of an incorrect order. If your order was incorrect email us at support@hookahessentials.com.
Q: Where do you ship and how much does it cost?
A: All United States domestic orders are shipped via USPS. Upon checkout, you will see the shipping rate.
Q: When will I receive my order?
A: Orders are usually processed within 24 hours. Orders received on Saturday and Sunday are usually processed on Monday.
*NOTE: During sales, processing times may be extended by 48-72 hours. Shipping time begins once USPS picks up an order. Transit times DO NOT start at the completion of an order. Please be aware of this when placing your order.
Q: Will I get a tracking number?
A: Upon processing your order, a tracking number will be sent to you.
Q: Where can I purchase your products?
A: Hookah Essentials products can be purchased from our online store.